Spletna stran uporablja piškotke, da bi izboljšala vašo izkušnjo pri brskanju. Z nadaljnjo uporabo te spletne strani se strinjate z uporabo piškotkov na vaši napravi, kot je opisano v naših Pravilih o piškotkih.
Rezerviraj zdaj

Effective Date: 5, 2015

This privacy statement applies to camping-pod-heaven-gb.book.direct owned and operated by Camping Pod Heaven. This privacy statement describes how we collect and use the personal information you provide on our web site: camping-pod-heaven-gb.book.direct. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We may amend this privacy statement from time to time, so visit this page regularly to keep abreast of the updates

The type of personal information we collect.

The types of personal information that we collect include:

  • Your first name, last name, email address, phone number and home address;
  • Credit card details (type of card, credit card number, name on card, expiration date and security code);
  • Guest stay information, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used);
  • Information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;

When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you have made your reservation. If this data can identify you as a natural person, this data is considered personal information which is subject to this privacy statement.

You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

Why do we collect, use and share your personal information?

  • Reservations: we use your personal information to complete and administer your online reservation and to send you a confirmation email, a pre-arrival email and provide you with information about the area and our accommodation.
  • Customer service: we use your personal information to provide customer service.
  • Guest reviews: we may use your contact information to invite you by email to write a guest review after your stay. This can help other travelers to choose the accommodation that suits them best.
  • Marketing activities: we also use your information for marketing activities, as permitted by law.
  • Other communications: there may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
    • We may need to respond to and handle requests you have made.
    • If you have not finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
    • When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website.
  • Comply with regulatory and legal obligations: we may use your personal information to comply with regulatory and legal obligations.
  • Fraud detection and prevention: we may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.
  • Improving our services: finally, we use your personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

How do we share your personal information with third parties?

We may share your personal information with third parties as set out below.

  • Third-party service providers: We may use service providers to process your personal information strictly on our behalf. This processing would be for purposes such as facilitating reservation payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.
  • Competent authorities: We disclose personal information to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Retention of Personal Information

We will retain your personal information for as long as we deem it necessary to provide services to you, comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this privacy statement.

 

Cookies

What is a cookie?

Cookies are small data files that a website can place on your computer or mobile device when you visit that website. Most websites use cookies because they help to make the website work better.

How do we use cookies?

We try to give you an advanced and user-friendly website in accordance with your needs and wishes. To achieve this, our website uses the following types of cookies:

  • Technical cookies: We use technical cookies to show you our website. These technical cookies are absolutely necessary for our website to function properly.
  • Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively.
  • Analytics cookies: We use these cookies to gain insight into how you use the website, to find out what works and what doesn’t, to optimize and improve our website, and to ensure we continue to be interesting and relevant. The data we gather includes which webpages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of times you click on a given page, your mouse movements and scrolling activity and the text they type while using our website. These analytic cookies may collect personal information.

How long do our cookies stay active?

The cookies we use have varying lifespans, depending the purpose for which the cookie is used. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want.

Do we use third-party cookies?

Yes, we use the services of third-party providers for analytical purposes, for example by Booking.com. These analytical tracking technologies include: cookies, beacons, tags and scripts. Booking.com may also place cookies for its own purposes as further described in http://www.booking.com/content/privacy.html. The tracked information is used within Camping Pod Heaven in the marketing automation, customer relationship management, and business intelligence systems. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. The providers we use are committed to establishing responsible business and data-management practices and standards.

How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. You can go to the "Help" function in their browser to locate the settings they need.

 

Security

What security procedures do we have in place to safeguard your personal information?

We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.

Access to Information

How can you control the personal information you have given to us?

You have the right to review the personal information we keep about you. You can request an overview of your personal information by emailing us at annieeds@hotmail.com. We kindly request you to please write “Request personal information” in the subject line of your email.

We ask you to keep your personal information accurate and up to date. If the personal information we have about you is incorrect, out-of-date or not relevant anymore for the purposes collected, we will update or remove it at your request. We kindly request you to contact annieeds@hotmail.com. We will respond to your request within 30 days. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities.

Contact Us

Camping Pod Heaven controls the processing of personal information collected from the website and via the cookies. Camping Pod Heaven at Angelshare. If you have any suggestions, requests or comments about privacy, personal information, cookies and how we handle personal information, you can send an email to annieeds@hotmail.com.

Izjava o zasebnosti

Veljavno od: december 2017

Ta izjava o zasebnosti velja za stran camping-pod-heaven-gb.book.direct, ki je v lasti in s katero upravlja Camping Pod Heaven. V tej izjavi o zasebnosti je opisano, kako zbiramo in uporabljamo osebne podatke, ki jih navajate na naši strani: camping-pod-heaven-gb.book.direct. V izjavi so navedene tudi možnosti, ki so vam na voljo glede naše uporabe vaših osebnih podatkov in način, kako lahko dostopate do teh podatkov in jih spreminjate. To izjavo lahko občasno spremenimo, zato to stran redno obiskujte - tako boste obveščeni glede sprememb.

Vrsta osebnih podatkov, ki jih zbiramo.

Vrste osebnih podatkov, ki jih zbiramo, vključujejo:

  • Vaše ime, priimek, naslov e-pošte, telefonska številka in domači naslov;
  • Podatki o kreditni kartici (vrsta kartice, številka kreditne kartice, ime na kartici, datum poteka veljavnosti in varnostna koda);
  • Podatki o bivanju gosta, vključno z datumom prihoda in odhoda, posebnimi zahtevami, preferencami glede storitev (vključno s preferencami glede sobe, storitev ali drugimi uporabljenimi storitvami);
  • Podatki, ki jih posredujete glede oglaševalskih želja ali med anketami, tekmovanji ali promocijami;

Ko obiščete našo spletno stran, tudi če ne opravite rezervacije, lahko še vedno zbiramo določene informacije, kot so vaš IP-naslov, brskalnik, ki ga uporabljate, in podatki o operacijskem sistemu, različici aplikacije, jezikovnih nastavitvah in straneh, ki so vam bile prikazane. Če uporabljate mobilno napravo, lahko zbiramo tudi podatke, ki identificirajo vašo mobilno napravo, nastavitve in karakteristike naprave in podatke o zemljepisni širini/dolžini. Med opravljanjem rezervacije naš sistem beleži, kako in prek katerih spletnih strani ste opravili rezervacijo. Če vas ti podatki lahko identificirajo kot osebo, so to osebnih podatki, ki spadajo pod to izjavo o zasebnosti.

Vedno lahko izberete, katere osebne podatke (če sploh) nam želite posredovati. Če se odločite, da nekaterih podatkov z nami ne želite deliti, bo to morda vplivalo na nekatere transakcije z nami.

Zakaj zbiramo, uporabljamo in delimo vaše osebne podatke?

  • Rezervacije: vaše osebne podatke uporabljamo za dokončanje in urejanje vaše spletne rezervacije.
  • Pomoč uporabnikom: vaše osebne podatke uporabljamo za nudenje pomoči uporabnikom.
  • Komentarji gostov: vaše osebne podatke lahko uporabimo za povabilo k oddaji komentarja po končanem bivanju. S tem lahko drugim popotnikom pomagate izbrati najbolj primerno nastanitev.
  • Oglaševalske dejavnosti: vaše podatke uporabljamo tudi za oglaševalske dejavnosti v okviru zakonodaje.
  • Druge vrste komunikacije: z vami lahko občasno stopimo v stik prek e-pošte, pošte, telefona ali pošiljanja sporočil, odvisno od kontaktnih podatkov, ki jih delite z nami. Za to je lahko več razlogov:
    • Morda moramo odgovoriti na zahteve, ki ste jih poslali.
    • Če rezervacije niste dokončali na spletu, vam lahko pošljemo e-sporočilo z opomnikom za nadaljevanje s postopkom rezervacije. Menimo, da je ta dodatna storitev uporabna, saj vam omogoča nadaljevanje postopka rezervacije, ne da bi morali ponovno poiskati nastanitev ali vnesti vse podatke.
    • Ob uporabi naših storitev vam lahko pošljemo vprašalnik ali vas prosimo, da nam posredujete svoj komentar glede vaše izkušnje z našo spletno stranjo.
  • Pravni razlogi: v nekaterih primerih lahko vaše podatke uporabljamo za obravnavo in razrešitev pravnih sporov, za regulativne preiskave in zagotavljanje skladnosti z zakoni.
  • Zaznavanje in preprečevanje prevar: vaše osebne podatke lahko uporabimo za zaznavanje in preprečevanje prevar in drugih nezakonitih ali nezaželenih aktivnosti.
  • Izboljšanje naših storitev: vaše osebne podatke uporabljamo tudi za analitične namene, izboljšavo naših storitev, izboljšavo izkušnje uporabnikov in izboljšavo delovanja in kakovosti naših spletnih potovalnih storitev.

Pri obdelavi vaših podatkov na zgoraj opisani način upoštevamo naslednje pravne podlage:

  • Izvajanje pogodbe: Uporaba vaših podatkov je lahko nujna za izvajanje pogodbe, ki jo imate z nami. Na primer, če želite uporabiti naše storitve za opravljanje spletne rezervacije, bomo vaše podatke uporabili za izvajanje naših obveznosti za dokončanje in urejanje te rezervacije v skladu s pogodbo, ki jo imamo z vami.
  • Upravičeni interesi: vaše podatke lahko uporabimo za naše upravičene interese, kot je zagotavljanje najbolj primerne vsebine spletne strani, e-pošte in e-novic, za izboljšanje in promocijo naših izdelkov, storitev in vsebine naše spletne strani ter za administrativne in pravne namene ter namene odkrivanja prevar.
  • Soglasje: Za uporabo vaših osebnih podatkov za določene oglaševalske namene uporabljamo vaše soglasje. Vaše soglasje lahko kadarkoli umaknete tako, da nas kontaktirate na katerikoli naslov, ki ga najdete na koncu te Izjave o zasebnosti.

Kako vaše osebne podatke delimo s tretjimi osebami?

  • Booking.com: sodelujemo z Booking.com B.V., Herengracht 597, 1017 CE Amsterdam, Nizozemska (www.booking.com) (od tu naprej Booking.com), da vam ponudimo naše storitve spletnih rezervacij. Čeprav vam vsebino te spletne strani ponujamo mi in rezervacijo opravite neposredno pri nas, so rezervacije obdelane prek Booking.com. Podatki, ki jih vnesete v to spletno stran, bodo zato deljeni tudi z Booking.com in njegovimi partnerji. To lahko vključuje osebne podatke, kot so vaši kontaktni podatki, plačilni podatki, imena gostov, ki potujejo z vami, in želje, ki jih navedete med postopkom rezervacije. Da bi izvedeli več o Booking.com in njegovih partnerjih, obiščite O Booking.com.
    Booking.com vam bo poslal e-pošto s potrditvijo, e-pošto pred prihodom ter vam nudil informacije o okolici in naši nastanitvi. Booking.com vam bo nudil tudi mednarodno pomoč uporabnikom iz lokalnih pisarn 24 ur na dan, 7 dni v tednu, v več kot 20 jezikih. Deljenje vaših osebnih podatkov Booking.com globalnemu osebju za pomoč uporabnikom omogoča, da vam odgovorijo, ko potrebujete pomoč. Booking.com lahko vaše podatke uporabi za tehnične, analitične in oglaševalske namene, kakor je nadalje opisano v Booking.com Izjavi o zasebnosti. To lahko pomeni, da bodo vaši podatki deljeni z drugimi člani skupine Priceline Group (Agoda.com, Rentalcars.com in Kayak.com) za namen analize, ki vam bo ponujala s potovanji povezane ponudbe, ki bi vas morda zanimale, in za ponujanje osebnih storitev. V primeru vprašanj glede obdelave osebnih podatkov s strani Booking.com, se obrnite na customer.service@booking.com
  • BookingSuite: Vaši osebni podatki so lahko deljeni z BookingSuite B.V., Herengracht 597, 1017 CE Amsterdam, Nizozemska (suite.booking.com), podjetjem, ki upravlja s to spletno stranjo. BookingSuite bo vaše osebne podatke posredoval Booking.com v skladu z zgoraj opisanimi razlogi.
  • Ponudniki storitev tretjih oseb: Ponudnike storitev lahko uporabimo za obdelavo vaših osebnih podatkov v našem imenu. Takšna obdelava je izvedena z namenom omogočanja plačil rezervacij, pošiljanja oglaševalskega materiala ali storitve analitične podpore. Takšne ponudnike zavezuje zaupnost in ponudnikom ni dovoljeno, da vaše osebne podatke uporabijo za lastne ali kakršnekoli druge namene.
  • Pristojni organi: Osebne podatke razkrijemo organom kazenskega pregona in drugim vladnim organom, če je to pogojeno z zakonodajo ali nujno potrebno za preprečitev, zaznavanje ali pregon kaznivih dejanj in prevar.

Shranjevanje osebnih podatkov

Vaše osebne podatke hranimo, v kolikor menimo, da so potrebni za nudenje naših storitev, skladnost z veljavno zakonodajo (vključno z zakonodajo glede hranjenja dokumentov), reševanje sporov s katerokoli stranko in kakor je drugače potrebno za izvajanje našega poslovanja. Vsi osebni podatki, ki jih hranimo, so del te izjave o zasebnosti.

Kakšni varnostni postopki veljajo z namenom varovanja vaših osebnih podatkov?

V skladu z veljavno zakonodajo o varovanju podatkov sledimo razumnim postopkom za preprečitev nepooblaščenega dostopa do osebnih podatkov in njihove zlorabe. Uporabljamo ustrezne poslovne sisteme in postopke za varovanje osebnih podatkov, ki nam jih posredujete. Prav tako uporabljamo varnostne postopke in tehnične ter fizične omejitve pri dostopu do in uporabi osebnih podatkov na naših strežnikih. V sklopu delovnih nalog ima dostop do osebnih podatkov samo pooblaščeno osebje.

Kako lahko vi nadzorujete svoje osebne podatke?

Vedno imate pravico do vpogleda v osebne podatke, ki jih o vas hranimo. Za pregled osebnih podatkov lahko zaprosite tako, da nam na spodaj omenjeni elektronski naslov pošljete e-sporočilo. Prosimo, da v zadevo napišete 'Request personal information' (Prošnja za osebne podatke), saj bo tako postopek hitreje tekel.
Kontaktirate nas lahko tudi, če menite, da osebni podatki, ki jih o vas hranimo, niso pravilni ali če menite, da nimamo več podlage za hranjenje vaših osebnih podatkov, ali v primeru vprašanj glede uporabe vaših osebnih podatkov ali te Izjave o zasebnosti. Prosimo, da za kontakt ali e-sporočilo uporabite spodaj navedene kontaktne podatke. Vašo prošnjo bomo obravnavali v skladu z veljavno zakonodajo glede varovanja podatkov.

Kdo je odgovoren za obdelavo vaših osebnih podatkov?

Camping Pod Heaven, Angelshare, Brackla, IV3 8LB, Velika Britanija. V primeru predlogov ali komentarjev glede te Izjave o zasebnosti vas prosimo, da pošljete e-sporočilo na naslov annieeds@hotmail.com.